FAQ - About credit reports

  • A credit report is a record of how you've used credit. It shows your personal details, the credit you've applied for, your accounts and repayment history, and any defaults, court judgments or insolvency information. Lenders check it when deciding whether to approve you and at what rate.

  • Credit reporting bodies hold your credit report. Equifax and Experian are the main ones in Australia. Each one can hold slightly different information about you, so it's worth checking both.

  • Yes. You can get a free copy of your credit report from each credit reporting body every 3 months. Get yours straight from Equifax or Experian. You don't need to pay a third party. See our [Credit Reports page] for links.

  • Your credit report is the full record. Your credit score is a number worked out from that record. Equifax scores range from 0 to 1,200 and Experian scores from 0 to 1,000, so your score can look different depending on where you check it.

    • Defaults: 5 years

    • Clearouts (serious credit infringements): 7 years

    • Credit enquiries: 5 years

    • Repayment history: 2 years

    • Court Judgment; 5 years

  • No. Paying a default updates it to "paid," but it stays on your credit report for the full 5 years.

FAQ - About credit repair

  • Credit repair means reviewing your credit report and challenging listings that are incorrect, unfair or weren't listed correctly. If a credit provider didn't follow the rules when they listed you, the listing can be disputed and may be removed.

  • We can help with:

    • Defaults and clearouts

    • Credit enquiries

    • Repayment history

    • Court judgments

  • Yes. You can dispute a listing directly with the credit provider or credit reporting body, and complaining to AFCA is free. Many people come to us because they don't have the time, or don't know which rules may have been broken or how to argue their case.

  • It depends on your situation and how quickly the credit provider responds. Some matters are resolved within a few weeks and others take longer. We'll give you a realistic idea of timing once we've reviewed your file.

  • If a negative listing is removed, your score often improves. We can't guarantee a particular score, though, because it depends on everything else on your report.

FAQ - About working with us

  • We charge per successful removal, so you only pay when a listing is removed. Your quote will depend on your situation, and we'll give it to you after your free consultation.

  • If we're not successful, you don't pay a removal fee.

    • You book a free consultation.

    • We review your credit report and explain what we think we could potentially assist with.

    • We then advise on potential costs if we are successful and what happens if we are not.

    • We work on your file and keep you updated until we have an outcome.

  • No. We're credit repair specialists, not lawyers or financial advisers. If you need legal or financial advice, we'll suggest you speak to a qualified professional.

  • Yes. We handle your personal information in line with the Privacy Act 1988 and our [Privacy Policy].

  • Please contact us first on 07 5607 6745 or admin@wipecreditclean.com.au and we'll work to fix it. If you're still not satisfied, you can contact AFCA for free on 1800 931 678 or at www.afca.org.au.